Customer Experience Vs. Customer Service


I’ve come across number of people who get confused between “Customer Experience” & ‘Customer Service”. I am no expert on this, but choose to express my point of view on this. In simple words, I can say that customer Service is a part of customer experience. This diagram will further help to understand the difference between the two…

picture-5Customer Service is one of the touch points that contiributes to the overall customer experience. Here are few interpretations on “Customer Expereince & Customer Service”.

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2 thoughts on “Customer Experience Vs. Customer Service

  1. Pingback: Customer Service Trumps Price « Fredzimny’s CCCCC Blog

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